Please ensure that you read and understand all of the terms and conditions stated below as all clients are required to sign their acceptance as part of the consultation.

 

1. Full payment for the service is required before the service is carried out.

 

2. The Client must provide all necessary items for the pets to be adequately cared for in the clients absence (food, medication, lead, collar etc).  Should pets require any additional supplies whilst in the care of us these will be purchased and the client will be billed for these.

 

3. If it is necessary for keys to be picked up or dropped off in order the complete an assignment, charges may be applied for each trip.

 

4. The Client must provide us with the name and contact number of someone capable of making a decision relating to the pet in an emergency.  If the contact is not available, we will reserve the right to consult with a veterinary surgeon and then make a decision which is in the best interest of the animal.

 

5. The Client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of us

 

6. We must be alerted to any behavioural problems with their pets during the consultation.  Failure to do so may result in additional charges or cancellation of any future bookings.

 

7. Although I hold public liability insurance, pets must be insured by the Client.  We reserve the right to refuse or cancel a booking for any animal that is not insured.

 

8. We will care for your animal as you would, and whilst we make every effort to ensure your pet is well looked after in your absence, we cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

 

9. All dogs being exercised must be fully vaccinated and we will require sight of an up to date vaccination card.

 

10. All dogs being exercised must be on a regular flea and worming control regime.

 

11. All dogs being run will undergo a trail period to ensure they are adequately trained and socialised.

 

12. We reserve the right to cancel a contract at anytime and with immediate effect if the dog does not respond well to the runner and/or other dogs.

 

13. All dogs will be exercised on a lead unless prior agreement has been reached with us and a disclaimer form has been signed.

 

14. We will apply personal judgement and cut a run short if necessary in the event of extreme weather conditions (heat/thunder storms) for the safety of both the dogs and us.

 

15. It is the responsibility of the Client to inform us of any medical illness or injury an exercised dog has.  If the illness is contagious and this is transmitted to other dogs, the Client will be responsible for any veterinary fees incurred as a result of this.  We reserves the right to cancel a contract at anytime and with immediate effect if a dog is suffering from any illness or injury.

 

16. We will make adequate steps to ensure your home is safe and secure in your absence, however, we cannot be held responsible for any burglaries or accidents that may occur.

 

17. It is the Clients responsibility to ensure they advise us when a bitch is in season.  If a bitch is in season, the arranged time of runs my alter.

 

18. Mileage charges will be applied for Clients living outside of a five mile radius of Sudbury, at 15p per mile.